European ATMs

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European ATMs 2009

European ATMs 2009 is the region's premier ATM conference, bringing together over 200 banks, independent deployers, network processors, vendors and service providers at one event. The conference is jointly organised by ATMIA Europe, the only European ATM industry association, and Retail Banking Research, the industry's leading research and consulting firm.
 
European ATMs 2009 is organised around a two-day speaker programme including case-studies addressing a full-range of ATM hardware, software and service related topics. The conference also offers the opportunity to view many of the latest ATM technology solutions in a dedicated exhibition area.
 
European ATMs 2009 offers you the chance to meet other industry experts, discuss hot new topics and exchange information and views, in a friendly and professional environment. The event brings together speakers and delegates from across Europe and around the world. It is the place where business relationships are initiated, developed and maintained.
 
European ATMs 2009 will be held on London on 11th and 12th May 2009. Registration is now live via this website – please follow the link above.
 
 
  DAY ONE – MONDAY 11th MAY 2009
8:00 Registration & refreshments
9:00

Keynote Speakers

 

Welcome & opening remarks
 
Nationwide’s ATM Channel
An overview of Nationwide's ATM channel including enhancing the customer experience through self-service and generating income through the ATM.
Kathryn Reed, Business Generation Manager – ATM Strategy, Nationwide Building Society (UK)
  ATMs at Chase: the story continues
This presentation will give an introduction to the ATM channel at Chase, discussing the roll-out of automated deposit, covering other projects such as audio assistance, and describing the integration of Washington Mutual.
Invited: Brad Nolan, Senior Vice-President – ATM Operations, JPMorgan Chase (USA)

 

  The ATM as a full-service banking channel
This presentation looks at how the ATM can be used as a customer service channel, by offering a wide range of services and extending availability beyond branch hours.
Invited: Angel Mellado, ATM Business Development, La Caixa (Spain)
 10:45

 Coffee & exhibits open
 11:30

 Stream 1: Bank Self-Service Strategy

Stream 2: Convenience ATMs
  Self-service banking: reconciling customer service with operational efficiency
An examination of Alpha Bank’s approach to self-service, both in relation to branch layout, and also in terms of off-site deployment in the competitive Greek market.
Dimitris Karellas, Head of Automated Banking Channels, Alpha Bank (Greece)
A new business model for convenience ATMs
Most convenience ATMs in the UK levy a surcharge on withdrawals. This session examines Bank of Ireland’s project with the UK Post Office, which used a number of new tactics to ensure free access to cash.
Invited: Joe Doyle, Head of Group ATMs, Bank of Ireland (UK)
  The world’s largest self-service network
This presentation will study the development of a network of almost 40,000 terminals and its use for marketing the bank’s services, describe integration with other channels including Internet banking, and look at future challenges.
Sigmar Milton Mayer Filho, Head of New Business Channels, Banco do Brasil (Brazil)
Off-site ATMs in Germany: boom or bust?
High interchange has made Germany attractive to ATM deployers, but the current fee structure is under pressure. This session evaluates winning strategies, in the light of the evolving opportunities and threats.
Kersten Trojanus, CEO, InterCard Cash Services (Germany)
  Co-ordinating regional self-service strategies
The Group des Banques Populaires comprises 21 regional banks. This session will look at how they work together to form a group self-service strategy, including self-service branches, automated deposit and outsourcing.
Invited: Roger Reynaud, Head of Delivery Channels, Banques Populaires (France)
Non-bank ATMs in Turkey
2008 saw the first IAD machine installed in Turkey. This session will discuss the idiosyncracies of this rapidly developing market, and examine its future potential
Invited: Hakan Törehan, CEO, Talon (Turkey)
 13:00

Lunch & exhibits open
 14:30

Stream 1: Cash Handling - Deposits & More

Stream 2: ATM Networks
  Deposit automation at Finansbank – a success story
This session will explain strategic decisions such as charging for teller deposits to optimise transaction migration. It will also consider operational issues such as service and security, and will finish by considering the future, including the potential for cash recycling.
Alim Ocakli, Senior Vice-President – General Banking Operations, Finansbank (Turkey)
Co-operation vs. competition
When it comes to ATMs, Finland’s banks have embraced a level of collaboration not seen in any other country. What impact has this approach had on the country’s ATM market, and could it be replicated elsewhere?
Altti Kuorikoski, Managing Director, Automatia (Finland)
  Cash recycling: getting the right balance
What are the key success factors for the deployment of banknote recycling at ATMs, and how can banks balance cash-in and cash-out at each location?
Invited: Bernd Odebrecht, Head of
Self-Service, Deutsche Bank (Germany)
The Ukrainian market for ATM processing
An introduction to this dynamic market, featuring an overview of the role of the processing centre, a summary of recent developments and a review of future opportunities.
Andrey Bereyzyk, Business Development Director, UPC (Ukraine)
  New transactions via deposit automation technology
An examination of how ATMs can handle foreign exchange transactions, cash-based bill payments and more using automated note acceptance functionality
Speaker TBC
Reducing the cost of ATM operation
ATM provision remains poor in areas of lower population density. This session looks at how to improve profitability at low usage levels by cutting costs, and re-evaluates the roles of the various operational stakeholders.
Sergio Uran, Former Managing Director, MBU (Croatia)
 16:00

 Coffee & exhibits open
 16:45

 Stream 1: ATM Availability

Stream 2: Transaction Management
  Making outsourcing work
A review of Rabobank’s recent pilot of full-service ATM outsourcing, including a look at the bank’s analysis and plans for further outsourcing of self-service terminals
Ruud Kolijn, Head of Cards, Cash & Savings, Rabobank (Netherlands)
Investing in customer satisfaction
This presentation outlines a number of initiatives to ensure successful transactions, including a tool enabling customers to find local ATMs, and mobile monitoring
Invited: Emilio Bolea, Head of Self-Service, Caja Madrid (Spain)
  Alternative models for ATM operations
Some banks are outsourcing an ever-greater range of functions in their self-service channel, including ownership of hardware and selection of off-site locations. What is driving this trend, and what benefits and challenges does such an approach present?
Speaker TBC		 Teller cash recyclers – an alternative approach to cash handling in the bank branch
Handling cash at the counter remains a challenge for banks, despite moves towards self-service. This session will look at how teller assist units can increase efficiency and improve security, while facilitating cross-selling.
Speaker TBC
18:00

Drinks reception
   
 

 DAY TWO – TUESDAY 12th MAY 2009
8:00

Re-registration & refreshments
9:00

Stream 1: Software

Stream 2: Enhancing ATM Profitability
  Opening remarks Opening remarks
  New approaches to ATM testing
The move to Windows has led to an exponential increase in the complexity and cost of ATM testing. How should deployers respond to this new challenge?
Speaker TBC		 Enhancing ATM profitability with third party advertising
With budgets constantly under threat, third party advertising is an effective – and increasingly
simple – way of improving the ATM channel’s bottom line.
Speaker TBC
  The benefits of a multichannel infrastructure
As customers increasingly interact with banks through multiple channels, banks’ infrastructures must be able to intelligently handle transactions and marketing messages across ATM, internet and phone banking services.
Speaker TBC		 DCC: a new revenue stream for deployers?
Dynamic currency conversion allows ATM owners to offer customers a new service, while generating foreign exchange commission that would previously have accrued to card issuers. What is the potential for this technology?
Speaker TBC
 10:45

 Coffee & exhibits open
11:15

Stream 1: Software - Continued

Stream 2: SEPA and the ATM
  A global rollout of multivendor software
While many banks have adopted multivendor software, few have done so across multiple countries. This session will study one such project, addressing the challenges of differing functionalities, procedures and standards.
Speaker TBC 
Panel Discussion
 
Leonor Machado, Chair of Cash Working Group, European Payments Council
Oliver Hommel, CEO, EAPS
Ian Kerr, CEO, Level Four Software
Invited: Speaker TBC, European Central Bank
Other speakers TBC
 
Multivendor software in a developing market
When deployers are focusing on rapid expansion of their ATM network, other projects attract a lower priority. This session attempts to describe the benefits of adopting multivendor software for banks in these markets.
Barbaros Uygun, Senior Vice-President – Delivery Channel, Garanti Bank (Turkey)
12:30

Lunch & exhibits open
14:00

The Future of Cash
 
SECA: The Single Euro Cash Area
“SECA” is a reality for consumers – but not for banks, merchants, professional cash handlers and vendors. This session will describe the EPC’s vision of the future.
Leonor Machado, General Manager – Payments, Caixa Geral de Depositos (Portugal) & Chair of Cash Working Group, European Payments Council
 
Cash versus cards – let the battle commence
While the banking industry’s advertising illustrates a desire for a cashless society, statistics suggest that customers still have a strong preference for cash
Ron Delnevo, Managing Director, Bank Machine (UK)
 
The Future of Cash in Europe
This presentation compares the use of cash and cashless payments in Europe. It then asks: what are the economics of cash substitution, how will cash usage will change in the future, and what are the main implications of this?
Rob Walker, Consultant, Retail Banking Research (UK)
  Panel Discussion
15:30

Coffee & exhibits open
16:00

Industry Perspectives
 
The future for electronic banking
A review of the prospects for self-service, internet and mobile banking, considering their strenghts and weaknesses and encompassing a variety of perspectives including technology and risk.
Graham McKay, Executive Director – Europe, ATM Industry Association (UK)
 
The European ATM Market in 2009
This session will summarise the main trends in the European ATM market and highlight other key insights from RBR’s annual survey
Tom Hutchings, Senior Associate, Retail Banking Research (UK)
17:00

Final remarks and conference ends
 
 
Programme is subject to change

Jointly organised by

RBR


conference sponsor

 

Global Sponsor



Nautlius Hyosung


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GRG

 

 





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